Chatly™ vs Live Chat Programs
See how an AI-powered chatbot compares to traditional live chat solutions that require staff to answer every message.
| Feature | Chatly Pro AI | Live Chat |
|---|---|---|
| Availability & Response | ||
| 24/7 Availability Answer visitors at any hour | ||
| Instant Responses No waiting in queue | ||
| Handle Multiple Chats Simultaneous conversations | Unlimited | 2-4 per agent |
| Weekend & Holiday Coverage No staffing needed | ||
| Costs | ||
| Software Cost Annual subscription | $79/year | $300-600/year |
| Staff Required To answer messages | None | 1+ agents |
| Cost Per Conversation Including labor | ~$0.02 | $5-15 |
| Training Costs Onboarding new staff | $0 | $500-2000 |
| Capabilities | ||
| Answer Common Questions FAQs, hours, pricing, etc. | ||
| Natural Conversation Context-aware responses | ||
| Lead Capture Collect contact info | ||
| Complex Problem Solving Nuanced issues requiring judgment | ||
| Emotional Support Empathy in difficult situations | ||
| Features | ||
| Knowledge Base Custom Q&A library | ||
| Email Integrations Mailchimp, MailPoet, etc. | ||
| SEO Insights Discover content opportunities | ||
| Conversation Analytics Track engagement & trends | ||
| Consistent Answers Same quality every time | ||
| Setup & Maintenance | ||
| Setup Time Time to go live | 15 minutes | Days-weeks |
| Ongoing Management Daily attention needed | Minimal | Significant |
| Scales Automatically Handle traffic spikes | ||
Why Businesses Choose Chatly
Never Miss a Lead
Live chat only works when someone's there to answer. Chatly responds instantly at 3am, on weekends, and during holidays—when your competitors are closed.
Fraction of the Cost
One support agent costs $35,000-50,000/year. Chatly costs $79/year plus a few dollars in API fees. That's 99% less for unlimited conversations.
Instant Responses
No queue, no "please hold," no waiting. Visitors get answers in under a second. Live chat averages 45 seconds—if an agent is even available.
Always Consistent
Human agents have good days and bad days. Chatly delivers the same helpful, on-brand experience every single time.
Real Cost Comparison
Annual cost to handle 1,000 conversations per month
- One-time software license
- ~$10/month API costs
- 24/7 availability included
- No staff required
- Scales automatically
- ~$400/year software
- ~$40,000/year salary
- Business hours only
- Vacation/sick coverage needed
- Training & management time
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