Last Updated: November 26, 2025

MediaManagement Marketing Services LLC (“we,” “us,” or “our”) operates the Chatly website (hellochatly.com) and provides the Chatly WordPress plugin software. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website or use our software.

By using our website or software, you consent to the practices described in this Privacy Policy.

1. Information We Collect

Information You Provide to Us

Account and Purchase Information: When you purchase Chatly, we collect your name, email address, billing address, and payment information. Payment processing is handled by our third-party payment processor (Stripe), and we do not store your complete credit card information.

Communications: When you contact us for support or other inquiries, we collect your name, email address, and the content of your communications.

License Activation: When you activate a Chatly license, our license server receives your website URL to verify and track activations against your license limits.

Information Collected Automatically

Website Usage Data: When you visit hellochatly.com, we automatically collect certain information including your IP address, browser type, operating system, referring URLs, pages viewed, and the dates and times of your visits.

Cookies: We use cookies and similar tracking technologies to enhance your experience on our website, analyze usage, and assist with marketing efforts.

Information We Do Not Collect

Your Visitors’ Conversations: Chatly stores all conversation data in your own WordPress database on your own server. We do not have access to, collect, or store the conversations between your website visitors and your Chatly chatbot.

Your Visitors’ Lead Information: Any lead information (names, emails, phone numbers) collected through your Chatly lead capture forms is stored in your WordPress database. We do not have access to this information.

2. How We Use Your Information

We use the information we collect to:

  • Process your purchases and manage your account
  • Provide and maintain the Chatly software and services
  • Verify license activations and enforce license limits
  • Respond to your inquiries and provide customer support
  • Send you important information about your purchase, such as order confirmations and license keys
  • Send you marketing communications (with your consent, where required)
  • Analyze website usage to improve our website and services
  • Detect, prevent, and address technical issues and fraudulent activity
  • Comply with legal obligations

3. How We Share Your Information

We do not sell your personal information to third parties.

We may share your information in the following circumstances:

Service Providers: We share information with third-party service providers who perform services on our behalf, such as payment processing (Stripe), email delivery, and website hosting. These providers are contractually obligated to protect your information and use it only for the purposes we specify.

Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (such as a court or government agency).

Business Transfers: If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

Protection of Rights: We may disclose your information to enforce our Terms and Conditions, protect our rights, privacy, safety, or property, and protect against legal liability.

4. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. Purchase records and license information are retained for the duration of your subscription and for a reasonable period thereafter for legal and accounting purposes.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

Access: You may request access to the personal information we hold about you.

Correction: You may request that we correct inaccurate or incomplete personal information.

Deletion: You may request that we delete your personal information, subject to certain exceptions.

Opt-Out of Marketing: You may opt out of receiving marketing communications from us by following the unsubscribe instructions in those communications or by contacting us.

To exercise these rights, please contact us at support@mediamanagementcorp.com.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies on our website. Cookies are small text files stored on your device that help us improve your experience, analyze website traffic, and understand where our visitors come from.

You can control cookies through your browser settings. However, disabling cookies may affect your ability to use certain features of our website.

8. Third-Party Links

Our website may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party websites you visit.

9. Third-Party AI Providers

Chatly integrates with third-party AI providers (Anthropic and OpenAI). When you use Chatly, the conversations between your website visitors and your chatbot are sent to the AI provider you have configured to generate responses. Your use of these third-party AI services is governed by their respective privacy policies:

We encourage you to review these policies and consider them when configuring your Chatly system prompt and collecting information from your visitors.

10. Children’s Privacy

Our website and software are not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If you believe we have collected information from a child under 16, please contact us so we can delete it.

11. International Data Transfers

We are based in the United States, and the information we collect is processed and stored in the United States. If you are accessing our website or using our software from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States, where data protection laws may differ from those in your country.

12. California Privacy Rights

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete your personal information, and the right to opt out of the sale of your personal information. As noted above, we do not sell personal information.

To exercise your California privacy rights, please contact us at support@mediamanagementcorp.com.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the “Last Updated” date. Your continued use of our website or software after changes are posted constitutes acceptance of the updated Privacy Policy.

14. Contact Us

If you have questions or concerns about this Privacy Policy or our privacy practices, please contact us:

MediaManagement Marketing Services LLC PO Box 324 Norwalk, CT 06853 Phone: (860) 927-8646 Email: support@mediamanagementcorp.com