Frequently Asked Questions

Most users are up and running in 15 minutes or less. The basic setup involves:

• Installing the plugin (2 minutes)
• Adding your API key (3 minutes)
• Customizing your welcome message (5 minutes)
• Adding a few Knowledge Base entries (5 minutes)

You can always refine and expand your setup later as you see what questions visitors ask.

No coding required. Everything is configured through the WordPress admin dashboard with simple forms and settings. You just fill in your business information, customize colors to match your brand, and add Q&As to your Knowledge Base.

Yes! Chatly is designed to work with any WordPress theme. The chat widget loads independently of your theme's styling, so there are no compatibility issues. You can customize colors to match your brand.

Chatly supports two AI providers:

• Claude by Anthropic — Known for thoughtful, nuanced responses and strong safety features
• ChatGPT by OpenAI — The most widely-used AI assistant, great for general conversation

You can use either one, and switch between them anytime. Most users pick whichever they're already familiar with or test both to see which works better for their audience.

For Claude (Anthropic):

• Go to console.anthropic.com
• Create an account and add payment method
• Generate an API key in your dashboard

For ChatGPT (OpenAI):

• Go to platform.openai.com
• Create an account and add payment method
• Generate an API key in your API keys section

API costs depend on your conversation volume, but most small to medium sites spend between $3-10 per month. You're charged based on "tokens" (roughly words) processed.

A typical conversation with 10 back-and-forth messages might cost $0.01-0.03. Even busy sites with hundreds of conversations monthly usually stay well under $20/month.

Both Anthropic and OpenAI provide usage dashboards so you can monitor your spending.

Yes. Your API key is stored in your WordPress database and never transmitted except directly to the AI provider's servers. Chatly doesn't send your API key to any third parties, including our own servers.

The Knowledge Base is where you add specific information about your business that the AI should know. You create question-and-answer pairs like:

• Q: What are your hours?
• A: We're open Monday-Friday 9am-5pm EST.

When visitors ask questions, Chatly checks the Knowledge Base first. If there's a match, it uses your provided answer. If not, the AI generates a response based on your system prompt.

You can configure Chatly to ask for visitor contact information during the conversation. Options include:

• Ask after a certain number of messages
• Ask when visitors express purchase intent
• Ask at the start of the conversation

Captured leads are stored in your WordPress database and can be exported to CSV or automatically sent to your email marketing platform (MailPoet, Mailchimp, Constant Contact, AWeber).

SEO Insights is a Pro feature that analyzes your chatbot conversations to help improve your content strategy. It shows you:

• Top Questions — What visitors ask most often
• Keywords — The exact words and phrases visitors use
• Content Gaps — Questions the AI struggled to answer well
• FAQ Schema Generator — One-click JSON-LD markup for Google

If you have Yoast SEO installed, Chatly also compares your focus keywords with actual visitor language to find opportunities.

Chatly Pro integrates with:

• MailPoet
• Mailchimp
• Constant Contact
• AWeber
• Custom Webhooks (for any other service)

When a lead is captured, it's automatically added to your selected email list.

Yes! You can customize:

• Primary and secondary colors
• Position (bottom-right or bottom-left)
• Welcome bubble text
• Initial greeting message
• Chat window size
• Custom CSS for advanced styling

No. Your Chatly Pro subscription renews anually unless you cancel.

The only ongoing cost is your AI API usage, which you pay directly to Anthropic or OpenAI (typically $3-10/month for most sites).